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Cabin crew procedures

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Cabin crew procedures

Aim

  • Practice English skills in an aviation context
  • Revise some typical procedures and test yourself on knowledge you not only need to know but may be tested on during interviews
  • Have fun!

The list of cabin crew procedures can be daunting but don’t worry, there’s always a Flight Attendant’s Manual on board! For this lesson, let’s focus on the pre-flight safety announcement, followed by some revision of ICAO abbreviations.

ICAO, the International Civil Aviation Organisation, sets international aviation safety standards. A typical pre-flight safety announcement will include:

  • A  reminder to review the aircraft safety card
  • The use of the seat belt
  • The requirement that passengers must comply with lighted signs, posted placards, and crew members instructions
  • The location and use of the emergency exits, evacuation slides and emergency floor lighting
  • The use of the oxygen mask
  • The location and use of the life vests, life rafts and flotation devices (not typically included if the flight does not overfly or fly near vast masses of water)
  • The brace position
  • A reminder not to smoke onboard, including the toilets
  • The precautions to take before take-off and landing: to stow luggage under a seat or in an overhead compartment, to return folding trays and seat backs to the upright position, to turn off electronic devices

Link to Virgin America’s fun animated safety video:

Watch video:

Fill the gaps

Good morning, __________ and __________. Welcome aboard ____________________ with non-stop service, to ___________________. Our flying time into ____________________ today should be approximately 3hr and 54min.
Once airborne, we will be serving a light lunch. Alcoholic beverages may be purchased at a cost of $5 dollars and exact change is always appreciated. We will also be showing a movie for your entertainment.
Before the captain may pull away from the gate area, all aisles and exit rows must be cleared. At this time you should be comfortably seated, with your _______________ securely fastened. If you are travelling with any hand luggage please make sure it is securely __________ under the seat or the overhead compartment.
Your seat back tray table should be in the __________ position and window shaded. At this time all electronic devices must be shut off and put away. That includes cell phone, pagers, video games, iPods, video recorders, laptop computers, and noise cancelling headsets.
_______________ is not allowed on this flight. This aircraft is equipped with 6 lavatories 2 at the front of the aircraft and 4 at the back. Lavatories are equipped with smoke detectors, the tampering of which is a federal offence.
Shortly we will be playing a safety instruction video, demonstrating the features of this airbus A300, this will only take a moment of your time.
Enjoy your ______________!

How many cities can you name for each airport code listed below?

AKL  – Auckland, New Zealand
LAS

LAX
BKK
KWI
SIN
PEK
NBO

ROM
JNB
MEL
HAV
MRU
DEL

Test yourself on the ICAO alphabet – can you give the word for each letter?

A alpha

B

C

D

E

F

G

H

I

J

K

L  lima

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

 

And just for fun:

Link to the rapping flight attendant video: http://www.youtube.com/watch?v=mTUzurwxHpA Link to Grover the flight attendant video: http://www.youtube.com/watch?v=x_o_xn-q5Zk

Answers

Fill the gaps

Good morning, LADIES and GENTLEMEN. Welcome aboard (NAME OF FLIGHT) with non-stop service, to (NAME OF DESTINATION). Our flying time into (NAME OF DESTINATION) today should be approximately 3hr and 54min.
Once airborne, we will be serving a light lunch. Alcoholic beverages may be purchased at a cost of $5 dollars and exact change is always appreciated. We will also be showing a movie for your entertainment.
Before the captain may pull away from the gate area, all aisles and exit rows must be cleared. At this time you should be comfortably seated, with your SEATBELT securely fastened. If you are travelling with any hand luggage please make sure it is securely STOWED under the seat or the overhead compartment.
Your seat back tray table should be in the UPRIGHT position and window shaded. At this time all electronic devices must be shut off and put away. That includes cell phone, pagers, video games, iPods, video recorders, laptop computers, and noise cancelling headsets.
SMOKING is not allowed on this flight. This aircraft is equipped with 6 lavatories 2 at the front of the aircraft and 4 at the back. Lavatories are equipped with smoke detectors, the tampering of which is a federal offence.
Shortly we will be playing a safety instruction video, demonstrating the features of this airbus A300, this will only take a moment of your time.
Enjoy your FLIGHT!

 

 

 

 

 

 

AKL Auckland, New Zealand

LAS Las Vegas

LAX Los Angeles

BKK Bangkok

KWI Kuwait

SIN Singapore

PEK Beijing

NBO Nairobi

ROM Rome

JNB Johannesburg

MEL Melbourne

HAV Havana

MRU Mauritius Island

DEL New Delhi

A alpha B bravo c charlie d delta e echo f foxtrot g golf h hotel i india j juliet k kilo L lima m mike n november o oscar p papa q quebic r romeo s sierra t tango u uniform v victor w wiskey x x-ray y yankey z zulu

www.globalaviationenglish.com

 

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