Home » Exercícios de Audio »FA_Posts »Inglês para Comissários » Currently Reading:

Countries and culture

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Countries and culture

Aim

  • Practice English skills in an aviation context
  • Discuss cross-cultural communication
  • Have fun!

A flight attendant will become familiar with a great number of countries and cultures over the course of her/his career, but the significance of this is more than just the interest value of visiting diverse geographical locations, witnessing different customs or meeting new people; for a flight attendant working with the public from all walks of life and from all over the world, having an understanding of cross-cultural communication is an essential part of the job.

Successful communication is important for reasons of both safety and service standards but there are more factors to consider than just getting the language right. Cultural differences may sometimes means the message is not received the way it is intended. Reasons for this include:

  • Communication styles differ between different cultures
  • A direct translation of a word might have a different meaning
  • What is good manners in one culture might be bad manners in another culture
  • What is acceptable in one culture might be taboo in another culture
  • Body language can have vastly different meanings

For example, in Albania, people nod their heads for no and shake their heads for yes.

Depending on a person’s first language, a question requiring confirmation might receive a yes or a no, both meaning “That’s right.” i.e. “We don’t have any milk, do we?” “No” (from an Australian), “Yes” (from a Korean) – both meaning “That’s right, we don’t have any milk.”

Knowing how to prevent, recognise and resolve cross-cultural communication problems is a valuable skill set. Expect to be asked to demonstrate your cross-cultural awareness at your interview, and be prepared for the question, “Tell us about a time when cross-cultural communication was an issue, and how you solved it.”

Link to resource Fact sheet: cross-cultural communication

Activity

Click and open the link. Read through the fact sheet then answer the following questions.

1. Misunderstandings can occur around the simplest things such as: (give 5)

    2. Techniques for clearer communication include: (give 5)

      3. Language can be influence by culture. For example:  (4)

        Answers

        1. Misunderstandings can occur around the simplest things such as: (give 5)
        • food
        • language
        • greetings
        • gestures
        • facial expressions
        • eye contact
        • touching
        • pointing
        • self expression
        • privacy
        • male and female roles
        • punctuality
        • religion

        2. Techniques for clearer communication include: (give 5)

        • speaking slowly
        • using short, simple sentences
        • paraphrasing
        • avoiding slang, jargon, jokes, irony or sarcasm
        • demonstrating when giving explanations
        • giving instructions in the order they are to be carried out
        • avoiding double negatives
        • showing understanding and patience
        • avoiding raised voices
        • explaining how ‘the system’ works

        3. Language can be influence by culture. For example:  (4)

        • patterns of conversation – taking turns to speak, silence, how much and what we say, attentiveness and listening
        • functions – apologising, inviting, complimenting, requesting
        • expressiveness – facial expressions and gestures
        • personal space – how far or close we stand or sit when talking to others

        www.globalaviationenglish.com

         

        Contact Us

        We would love to hear from you! Please fill out this form and we will get in touch with you shortly.

        Connect to Us

        Facebook Twitter Youtube Linkedin

        Featured Posts

        Aviation English – Inglês para Aviação

        Damon Freeman Aviation English

        Welcome to Global Aviation English’s Blog. Here we will release up to date information about what is happening in the world of Aviation English. We will also share some of our videos, mini lessons, videos and tips for tests and interviews. We have FREE online courses for Pilots, Flight Attendants, Mechanics, …

        Green Airlines (Environmentally friendly Airlines)

        Aviation English CO2

          I. Read the small paragraph about aviation industry giants operating in environmentally responsible ways and pick out words in bold that have the same meaning as the following:   a. forward-thinking b. recycling policies c. sustainable aircraft d. environmentally conscious e. emissions trading f. a global economic downturn g. …

        The Difference Between Its and It’s

          TOPIC: The difference between Its and It’s GOAL: To learn about the proper use of Its and It’s Level: Difficult Exercise #1: Read about the use of Its and It’s and then proceed to Exercise #2 There is often confusion between its and it's.  If you delve deeper into …

        Crisis Management

        man1

        TOPIC: CRISIS MANAGEMENT LEVEL: DIFFICULT Crisis management (http://en.wikipedia.org/wiki/Crisis_management ) is a relatively new field of management that has gained major importance over the last years and made its way into corporate structures – airline structures included. Successful crisis management requires forecasting potential crises and planning how to address them, identifying …

        Aviation Quiz

        Aviation Quiz

        AVIATION QUIZ 1. Many people have broken the sound barrier while driving. Who was the first person to break it in a level flight? a) Chuck Yeager b) Scott Crossfield c) Wilbur Wright d) Neil Armstrong 2. What do you hear when somebody says something while you are travelling faster …

        Cabin crew procedures

        bus

        Cabin crew procedures Aim Practice English skills in an aviation context Revise some typical procedures and test yourself on knowledge you not only need to know but may be tested on during interviews Have fun! The list of cabin crew procedures can be daunting but don’t worry, there’s always a …