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Teamwork

June 11, 2014 Blog, FA_Posts No Comments

Teamwork                                                                                                                                  

Aim

·         Practice English skills in an aviation context

·         Discussion of teamwork skills (difficult)

·         Have fun!

 

 

Tip!                                                       If possible, read through the entire lesson out loud

 

 

 

 You’ll know doubt be aware that teamwork is important in the role of a flight attendant but have you ever considered what that means or how to improve your teamwork skills?  How will you demonstrate your ability to work in a team during your flight attendant interview?

What does teamwork mean?

 

Teamwork recognises the importance of relationships with others in the workplace in achieving a common goal. Teamwork skills include being able to:

  • Work with others to achieve shared team objectives
  • Work alone in the interest of shared team objectives
  • Support team members
  • Share ideas and responsibility
  • Contribute to positive team dynamics
  • Understand your own role and that of others in the team
  • Recognise and utilise skills and knowledge of team members
  • Recognise your own strengths and limitations as well as those of others
  • Take initiative
  • Accept direction
  • Work with people who vary in their age, gender, race, religion or political persuasion.

Develop your teamwork skills by:

  • By joining and participating in groups at work, school or in the community
  • Volunteering for active, facilitating roles within any groups you belong to
  • Reading about teamwork
  • Taking a short course in teamwork skills

Activity

Read through the article Patti DeLuna: Teamwork & training on American Airlines flight 1612 benefits employees, customers & the company.

Match each example from column A to a teamwork skill description in column B

A

B

The co-pilot backed her up during the time he was able to be in the cockpit. The assistant flight attendant backed up DeLuna in the first class cabin.

The common objective was achieved

Passengers were safe and well served

Team members supported DeLuna

They agreed that DeLuna should take the co-pilot’s seat since she had a commercial pilot’s license and more experience as a pilot

DeLuna was able to accept direction

Then the pilot briefed DeLuna on her responsibilities

They recognised and utilised skills and knowledge of team members

Answers

A

B

The co-pilot backed her up during the time he was able to be in the cockpit. The assistant flight attendant backed up DeLuna in the first class cabin.

Team members supported DeLuna

Passengers were safe and well served

The common objective was achieved

They agreed that DeLuna should take the co-pilot’s seat since she had a commercial pilot’s license and more experience as a pilot

They recognised and utilised skills and knowledge of team members

Then the pilot briefed DeLuna on her responsibilities

DeLuna was able to accept direction

 

 

 

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