On-board Service

On-board service

Aim

·         Practice English skills in an aviation context

·         Revise or learn adjectives surrounding quality of service

·         Have fun!

Hi Dana,

I just got back to Singapore after a week in Bangkok. I remembered that you asked me to tell you what the flight attendants were like so I did make some notes for you!  I flew Blue Sky Air to Bangkok but it was such a bad experience that I flew back with Singapore airlines. Wow, what a difference!

On Blue Sky Air I experienced a broken seat, no vegetarian meal available, and flight attendants who were simply not interested in my comfort or wellbeing. One member of the crew was quite rude when I repeated my request for assistance. Later, when I needed some water, I was too scared to ask! I heard a few people grumbling about the service on that flight. 

Singapore Airlines has always had a good reputation and now I know why. What truly sets SIA apart from its competitors are its crew. They were fantastic!

Of course, they always look great.  The uniforms are gorgeous but the crew are also impeccably groomed.  The service was courteous, helpful and with a smile.

I noticed how the flight attendants gave extra attention to the children and babies onboard and I could see how much the kids as well as the parents appreciated it.

How’s your flight attendant training going?

X Zoe

Activity

Sort the adjectives into the correct columns. The first one has been done for you.

attentive absent hospitable surly inattentive approachable warm polite intimidating rude caring empathetic dismissive concerned unconcerned uninterested sympathetic professional unprofessional responsive unresponsive reassuring condescending haughty

Answers