Stress Management for Flight Attendants

Stress management for flight attendants

Aim

• Practice English skills in an aviation context
• Improve vocabulary while learning stress management tips (difficult)
• Have fun!

By now everyone has heard or read about the flight attendant who made his own emergency exit upon landing, when a bad day at work became too much.

Link to article Raging flight attendant makes his own emergency exit

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Jet Engines

[audio:http://aviationenglishblog.com/wp-content/uploads/2010/09/06jetengines.mp3|titles=Jet Engines]

TOPIC: Jet Engines

GOAL: To learn about the benefit of jet engines and how they operate

Level: Medium

Exercise #1: Read about jet engines and then proceed to Exercise #2

Have you ever looked at a large airplane takeoff and sail into sky and wondered how much power it must take to get that vehicle off the ground? Many people have. Jet engines move the airplane forward with a great force that is produced by a tremendous thrust and causes the plane to fly very fast. All jet engines, which are also called gas turbines, work on the same principle. The engine sucks air in at the front with a fan. A compressor raises the pressure of the air. The compressor is made up of fans with many blades and attached to a shaft. The blades compress the air. The compressed air is then sprayed with fuel and an electric spark lights the mixture. The burning gases expand and blast out through the nozzle, at the back of the engine. As the jets of gas shoot backward, the engine and the aircraft are thrust forward. The air goes through the core of the engine as well as around the core. This causes some of the air to be very hot and some to be cooler. The cooler air then mixes with the hot air at the engine exit area.

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Airbus A380: World’s Largest and Most Advanced Airliner

Airbus A380: World’s Largest and Most Advanced Airliner

The largest airliner in the world, the A380 is a double-deck, widebody airliner from the house of Airbus. Its success is attributed to cutting edge technology and innovation which is evident from the fact that more than 380 applications filed for various technology patents that went into making the world’s most advanced aircraft.

The engineers of Airbus had been working secretly on developing an ultra-high-capacity airliner since 1988 but the project for A380 was formally announced in 1990. The primary focus of the company was a 15% reduction in operating costs. Dubbed by the media as the Gentle Giant, the A380 is now not only in regular service but has become extremely popular with airlines as well as passengers.

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Meteorology

Exercise #1: Read about aviation meteorology and then proceed to Exercise #2

Meteorology is the interdisciplinary scientific study of the atmosphere that focuses on weather processes and short term forecasting (in contrast with climatology). Aviation meteorology (MET) deals with the impact of weather on Air Traffic Management (ATM). It is important for air crews to understand the implications of weather on their flight plan as well as their aircraft.

Weather conditions concern all aspects of ATM operations, for example, by variations in head and tail-wind components, through changes in pressure and temperature values at airports, and in imposing low visibility operating conditions. Adverse meteorological conditions have the greatest impact on the ATM system creating disruption and the consequent problems of disturbed flow rates, lost capacity and induced additional costs

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Pilot Schedules/Routines

[audio:http://aviationenglishblog.com/wp-content/uploads/2010/08/12pilotschedules.mp3|titles=Pilot Schedules/Routines]

TOPIC: Pilot Schedules/Routines

GOAL: To learn about the types of schedules and daily routine pilots live

Level: Easy

Exercise #1: Read about pilot schedules and their typical lifestyle, and then proceed to Exercise #2

It’s simple: If you want a typical “9-5” job, then flying airliners is not for you. In fact, most airline pilots have a very non-traditional work schedule. Expect to work weekends, holidays, and lots of early mornings or late nights as a junior pilot. There is no such thing as a "9 to 5" schedule in most flying jobs. Whether you work weekends or holidays depends on your seniority and what schedules you can bid.

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Airline vs. Executive Aviation

TOPIC: Airline vs. executive aviation Listen to the audio

GOAL: To compare airline flying versus working in executive aviation

Level: Easy

Exercise #1: Read about the differences between airline flying and executive aviation and then proceed to Exercise #2

The physical aspects of flying an airplane are fairly similar in most segments of the aviation industry. However, the overall economic scope and nature of this flying can be quite different, depending on the segment. A good case is the comparison between executive/business aviation and the airline market.  Both operate a range of turboprop and jet aircraft but their use and customer base is very different.

So, we know that the typical airline passenger is the casual traveler, and frequently, a businessman/woman flying to a major market. But who uses business aviation? The answer is: companies and individuals seeking a fast, hassle-free option of air travel. While companies that rely on business aviation represent many different professions and locations, they all have one thing in common: the need for fast, flexible, safe, secure and cost-effective access to destinations across their country and around the world. Business aircraft allow employees to make a trip involving stops at several locations, then return to headquarters the same day. Hundreds or thousands of dollars can be saved on hotel rooms, rental cars, meals and other expenses that would be needed to make the same trip over several days via auto, train or airline transport. Because employees can meet, plan and work with each other aboard business aircraft, productivity en route is greatly enhanced.

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Airline Alliances and a Changed Passenger Experience

Read the introductory text below. Follow links to additional material.

Passenger experience as a concept has been a matter of great transformation over the last years. Both airlines and airports have invested time and expertise into revamping interiors and procedures, introducing new technologies, going green, offering bonuses and frequent flier miles club memberships, forming alliances and expanding them, as well as reinventing the entire idea of aviation security in a way that is unnerving for many a traveler or human rights activist   Read here:

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Airline Customer Service

[audio:http://aviationenglishblog.com/wp-content/uploads/2010/09/19airlinecustsvc.mp3|titles=Airline Customer Service]TOPIC: GRADING AIRLINE SERVICE

LEVEL: EASY

Read the introductory text about the National Airline Quality Rating. Pay attention to the key criteria used to evaluate airline service performance.

The National Airline Quality Rating  – a joint research project shared by Wichita State University and Purdue University – shows that airline performance is steadily improving. The results of the research made public in April 2010 (read article)  were based on several performance criteria: on-time arrivals, involuntary denied boardings, mishandled baggage and a combination of 12 customer complaint categories, such as oversales, refunds, discriminations, handling of pets, etc.

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Crew Resource Management (CRM)

[audio:http://aviationenglishblog.com/wp-content/uploads/2010/08/15crm.mp3|titles=CRM]TOPIC: Crew Resource Management (CRM)

Exercise #1: Read about CRM and then proceed to Exercise #2

Crew Resource Management (CRM) training originated from a NASA workshop in 1979 that focused on improving air safety. The NASA research presented at this meeting found that the primary cause of the majority of aviation accidents was human error, and that the main problems were failures of interpersonal communication, leadership, and decision making in the cockpit. Originally, this concept was called Cockpit Resource Management because issues and communication among pilots was the core focus. However, over time, the name was changed to Crew Resource Management after the aviation industry realized that safety lies with everyone that is involved with flight.

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Flight Attendant Interviews

Do you know anyone who breezes through interviews without a hint of nervousness?  Wouldn’t that be great?  Unfortunately, it’s rare!  Most of us get nervous just thinking about it, and need all the help we can get.  For anyone planning to attend cabin crew interviews, some tailored advice follows.

4 tips to a successful cabin crew interview

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